Technical Support Engineer with 5+ years experience helping customers solve complex product, SDK, and integration issues. I specialise in debugging APIs and mobile and web SDK implementations across iOS, Android, cross-platform frameworks, and JavaScript, and in working with engineering, product, and design teams to resolve issues quickly and effectively.
I've worked across SaaS, martech, and privacy platforms, supporting enterprise and global customers, optimising processes, and contributing to internal tools and documentation. I use AI tools as part of my daily workflow to accelerate troubleshooting, documentation, and analysis, while maintaining a strong focus on accuracy and customer impact.
Previously, I spent several years in digital design and development, which gives me a strong eye for UX and front-end behaviour when troubleshooting. I'm passionate about technology, continuous learning, and helping customers get real value from the products they use.